Terms & Conditions

Last updated: October 11, 2026

Welcome to GRIFFIN. These Terms & Conditions govern your use of our website and purchases made through our online store.

By using our website or placing an order, you agree to these terms, subject to your rights under applicable laws of Nepal.

1. Business Information

Brand Name: GRIFFIN
Registered Business Name: Griffin And Co
Business Address: Godawari Municipality, Lalitpur, Nepal
Email: griffin.clothings@gmail.com

Additional business registration, PAN or VAT, and applicable e-commerce listing details will be provided in the relevant business information section of our website.

2. Products and Availability

We make reasonable efforts to display our products, colors, materials, sizes, and descriptions accurately.

Actual product colors may vary slightly depending on screen settings, lighting, and device displays.

All products are subject to availability. We reserve the right to update product information or discontinue products where necessary.

If an ordered product is unavailable or cannot be supplied, we will inform you and arrange an appropriate resolution in accordance with applicable law.

3. Pricing and Promotions

All prices are displayed in Nepalese Rupees (NPR), unless stated otherwise.

Applicable product prices, taxes where applicable, delivery charges, and other mandatory costs will be clearly communicated before you complete your purchase.

Promotional offers are subject to their stated terms, validity periods, and product availability.

We take reasonable care to ensure pricing accuracy. If a material pricing error occurs, we will contact you to resolve the issue before proceeding with the affected order. Any cancellation or refund will be handled in accordance with applicable law.

4. Orders and Confirmation

Customers must provide accurate contact information, delivery details, and product selections when placing an order.

Orders are subject to product availability and confirmation. We may contact you to verify order details before dispatch.

An order acknowledgment does not necessarily mean that the order has been dispatched.

If an order cannot be fulfilled, we will inform you and arrange any applicable cancellation or refund in accordance with our policies and applicable law.

5. Order Cancellation

Customers may request cancellation after placing an order. We ask that cancellation requests be submitted as soon as possible.

To request cancellation, contact us at griffin.clothings@gmail.com or through our available customer service channels. Please include your order details.

Orders that have not yet been dispatched can generally be cancelled through our standard cancellation process.

If an order has already been dispatched, contact us for assistance. Any subsequent return, exchange, or refund will be handled in accordance with our Returns, Refunds & Exchanges Policy and applicable law.

For orders paid in advance, any applicable refund will be processed in accordance with our policies and legal obligations.

6. Payment Methods

GRIFFIN currently offers the following payment methods:

Cash on Delivery (COD)

Payment is collected upon delivery of the order.

Bank Deposit or Bank Transfer

Customers may pay using the bank details provided by GRIFFIN. Orders requiring advance payment may be processed after payment verification.

Customers are responsible for following the payment instructions provided during the ordering process.

7. Shipping and Delivery

GRIFFIN delivers across Nepal.

Delivery Charges

• Kathmandu Valley: Free delivery.

• Outside Kathmandu Valley: Rs. 150 flat delivery charge.
  

Estimated Delivery Times

• Kathmandu Valley: 1–2 days.

• Outside Kathmandu Valley: 2–5 days.
  

Delivery times are estimates and may vary depending on the destination, weather, transportation disruptions, and other circumstances beyond our reasonable control.

Customers must provide accurate delivery information and reasonable arrangements for receiving their orders.

If a customer is unavailable to receive a Cash on Delivery order, we will make reasonable efforts to coordinate delivery where possible. Any additional arrangements or charges will be communicated in advance where applicable.

8. Returns, Refunds & Exchanges

Returns, refunds, and exchanges are handled in accordance with our Returns, Refunds & Exchanges Policy.

Please refer to that policy for the applicable procedures, conditions, and fees.

Products that are defective, damaged, materially different from their description, or otherwise covered by applicable consumer-protection requirements will be handled in accordance with the relevant legal obligations.

Nothing in these Terms & Conditions limits any statutory consumer rights that cannot lawfully be excluded or restricted.

9. Product Care

Customers should follow the care instructions provided with their purchased products.

Damage resulting from improper washing, handling, storage, or use contrary to the care instructions may affect eligibility for a voluntary return or exchange, subject to applicable consumer rights and legal obligations.

10. Website Use

You agree to use our website lawfully and responsibly.

You must not:

• Use the website for fraudulent or unlawful activities.

• Submit false or misleading order information.

• Attempt to interfere with website security or functionality.

• Reproduce or commercially exploit our website content without authorization, except where permitted by law.
  

We may take reasonable steps to protect our website and business against misuse.

11. Intellectual Property

The GRIFFIN name, logo, product imagery, designs, website content, and other brand materials are owned by or used with permission by GRIFFIN, unless otherwise stated.

These materials may not be reproduced, distributed, or used commercially without authorization, except where permitted by law.

12. Privacy

We handle personal information in accordance with our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use, store, and share information when you visit our website or place an order.

13. Customer Support and Complaints

For questions, complaints, or concerns relating to an order or our services, contact us at:

Email: griffin.clothings@gmail.com

Please include your order number, where applicable, and a description of the issue so we can assist you.

We will review complaints and work toward an appropriate resolution in accordance with applicable law.

14. Limitation of Liability

Nothing in these terms excludes or restricts liability or consumer rights that cannot lawfully be excluded or restricted under applicable Nepalese law.

Where permitted by law, GRIFFIN is not responsible for indirect losses arising from circumstances beyond our reasonable control.

15. Changes to These Terms

We may update these Terms & Conditions to reflect changes to our products, services, business practices, or legal requirements.

Updated terms will be published on this page with a revised date. Changes will apply as permitted by applicable law.

16. Governing Law

These Terms & Conditions are governed by the applicable laws of Nepal.

Any disputes will be handled by the competent authorities or courts in accordance with applicable law.

17. Contact Us

For questions regarding these Terms & Conditions, orders, or our services, please contact:

GRIFFIN — Griffin And Co
Godawari Municipality, Lalitpur, Nepal
Email: griffin.clothings@gmail.com