Privacy Policy

Last updated: October 11, 2026

At GRIFFIN, we respect your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and share your information when you visit our website, place an order, or subscribe to our communications.

1. Information We Collect

We may collect the following information:

Personal Information: Your name, phone number, email address, and billing or delivery address.

Order Information: Products purchased, order details, payment method, and relevant transaction confirmations.

Marketing Information: Your email address and subscription preferences when you sign up for our newsletter or promotional communications.

Technical Information: Information about your device, browser, website activity, and interactions with our website, where applicable.

2. How We Use Your Information

We use your information to:

• Process, confirm, and deliver orders.

• Communicate order updates and respond to customer inquiries.

• Manage returns, refunds, and exchanges.

• Send newsletters, product updates, and promotional communications where you have subscribed or otherwise provided the consent required by applicable law.

• Understand website traffic and measure advertising performance.

• Improve our products, website, and customer experience.

• Prevent fraudulent activity and comply with applicable legal obligations.
  
  

3. Payments and Cash on Delivery

GRIFFIN offers Cash on Delivery and bank deposit or bank transfer as payment methods.

For Cash on Delivery orders, we use relevant customer, contact, and delivery information to process orders, coordinate delivery, and facilitate payment collection.

For bank payments, we may use transaction details and payment confirmations to verify payments.

We do not intentionally collect or store your banking passwords, PINs, or other confidential banking credentials.

4. Cookies, Analytics, and Advertising

Our website may use cookies, pixels, and similar technologies to support website functionality, understand visitor behavior, measure marketing performance, and improve advertising.

We intend to use services such as Google Analytics and Meta Pixel for website analytics and advertising measurement. When implemented, these services may collect information about website visits, browsing activity, device or browser information, and interactions with advertisements.

Google explains how it uses information from websites and apps that use its services here:

https://policies.google.com/technologies/partner-sites

Meta may also process information in accordance with its own privacy and cookie policies.

Where required, we will provide appropriate notice and obtain consent before enabling non-essential tracking technologies.

You can manage cookies through your browser settings. Disabling certain cookies may affect some website functionality.

5. Email Marketing

If you subscribe to our newsletter or promotional communications, we may use your email address to share information about GRIFFIN products, new collections, offers, and brand updates.

Providing an email address for an order does not automatically subscribe you to marketing communications.

You may unsubscribe from promotional emails at any time using the unsubscribe link included in the email or by contacting us.

We may continue to send essential transactional communications relating to your orders where necessary.

6. Sharing of Information

We do not sell your personal information.

We may share relevant information with trusted service providers when necessary to operate our business, including:

• Delivery and logistics partners.

• Payment verification and processing providers.

• Website hosting and technical service providers.

• Email marketing services.

• Analytics and advertising providers.

For example, we may share your name, phone number, delivery address, and relevant order details with a delivery partner to fulfill your order.

Information may also be disclosed where required by applicable law or to protect our legal rights.

7. Data Security and Retention

We take reasonable measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

We retain information for as long as reasonably necessary to fulfill the purposes described in this policy, maintain transaction and business records, resolve disputes, and comply with applicable legal obligations.

Where information is no longer required, we will take reasonable steps to delete it or otherwise handle it appropriately, subject to applicable retention requirements.

No method of electronic transmission or storage can be guaranteed to be completely secure.

8. Your Privacy Choices

Subject to applicable law, you may contact us to:

• Request access to personal information we hold about you.

• Request correction of inaccurate personal information.

• Request deletion of personal information where appropriate.

• Withdraw consent for marketing communications.

• Raise concerns about how your personal information is handled.

We may need to retain certain information to fulfill orders, maintain required business records, resolve disputes, or meet legal obligations.

To make a privacy-related request, contact us at the email address provided below.

9. Third-Party Services and International Processing

Our website may use third-party services for website hosting, analytics, advertising, email marketing, payments, and delivery.

These providers may process information in accordance with their own privacy policies and service terms. Depending on the services used, information may be processed or stored outside Nepal.

We take reasonable steps to work with service providers appropriate to our business needs and handle personal information in accordance with applicable legal requirements.

Our website may also contain links to third-party websites. We are not responsible for the privacy practices of independent websites, and we encourage you to review their policies before providing personal information.

10. Changes to This Policy

We may update this Privacy Policy as our business, website, or practices evolve.

Any changes will be published on this page with an updated revision date. We encourage you to review this page periodically.

11. Contact Us

For questions, concerns, or requests relating to this Privacy Policy, contact us at:

GRIFFIN

Email: griffin.clothings@gmail.com