Returns, Refunds & Exchanges

Last updated: October 11, 2026

At GRIFFIN, we aim to make returns and exchanges straightforward and fair.

1. Return Eligibility

Eligible products may be returned within 7 days of purchase, in accordance with the Consumer Protection Act, 2075 and other applicable laws.

Products must not have been used or altered by the customer. Please retain your purchase bill or receipt.

Returns are subject to the exceptions provided by applicable law. Nothing in this policy limits your statutory consumer rights.

2. How to Request a Return

To request a return, contact us at griffin.clothings@gmail.com with your order number, the item you wish to return and the reason for your request.

Our team will provide instructions for returning the item. Please retain your purchase bill or receipt and wait for our instructions before sending the item back.

3. Damaged, Defective or Incorrect Items

If you receive a damaged, defective, incorrect or misdescribed product, contact us as soon as possible at griffin.clothings@gmail.com.

Include your order number, a description of the issue and photographs where possible. We will review your request and provide an appropriate remedy in accordance with applicable law.

4. Exchanges

Eligible products may be exchanged for similar goods of equal value in accordance with applicable law.

Exchanges are subject to product availability. If a suitable replacement is unavailable, you may be entitled to a refund as provided by law.

5. Return and Exchange Charges

No deduction or additional charge will be applied where prohibited by applicable law. Any charge for a service outside legally required return or exchange rights will be communicated in advance and applied only where lawful.

6. Refund Processing

Where a refund is due, GRIFFIN will process it in accordance with applicable law.

If the returned item needs to be received and inspected, we will communicate the return instructions and keep you informed of the refund status.

7. Refund Method

Approved refunds will be issued directly to the customer's bank account, including orders originally paid through Cash on Delivery (COD).

Customers must provide accurate bank account details to receive their refund. Processing times may vary depending on the bank and transaction requirements, subject to applicable legal deadlines.

For your security, GRIFFIN will never ask for your banking password, PIN or OTP to process a refund.

8. Order Cancellations

To request an order cancellation, contact griffin.clothings@gmail.com as soon as possible.

Orders that have not been dispatched may generally be cancelled. Requests concerning orders already dispatched will be handled in accordance with applicable law.

9. Contact Us

GRIFFIN — Griffin And Co
Godawari Municipality, Lalitpur, Nepal
Email: griffin.clothings@gmail.com

All return, exchange and refund requests will be handled in accordance with applicable Nepalese consumer-protection and electronic-commerce laws.